Q: What is an E-ticket? How to receive? How to use it?

E-tickets replace paper tickets and are stored as digital files. How to receive: After successful payment, your ticket will be issued and sent to your email. You can also download your ticket at Booking Details How to use: Go directly to the terminal. During check-in, present your e-ticket on your phone for staff to scan the QR code.

Q: Regulations for travelling by ferry?

Book your ferry ticket and receive an e-ticket from Ferry VN . Bring original identification documents: VNeID, National ID, Passport, or for children – a birth certificate with red stamp. Foreigners are required to present an original passport and valid visa . Present at the terminal 45-60 minutes before departure. Complete boarding procedures. Enjoy your journey on board and wait for docking at your destination.

Q: What is the baggage policy?

Each passenger may bring 1–2 suitcases (up to 20kg/ each). Other items will be charged extra and staff will quote the fee in advance.

Q: Are pets allowed on board?

Yes . Passengers are permitted to bring small pets (under 5kg, such as dogs or cats) on board. Pets must be kept in carriers or bags and placed on the deck area. Owners are responsible for supervising their pets, maintaining cleanliness, and ensuring their pets’ behavior is controlled at all times. If a pet causes disturbance or discomfort to other passengers, staff may request that the pet be removed from the shared areas.

Q: Can I park my vehicle at the port?

Yes . The port provides secure parking. Checkout Ferry Terminal Guide to see more information.

Q: Can passengers bring motorbikes on board?

According to the regulations: Phu Quoc Express allows passengers to bring motorbikes on board (except the Con Dao route). However, you must comply with the size and weight requirements to ensure safety and order. Superdong allows motorbikes on all routes. Other operators, such as Hoa Binh Shipping , Greenlines DP , and Lightning 68 , do not allow motorbikes on board. Please prepare all necessary documents and follow the ferry’s motorbike transport rules to avoid inconvenience.

Q: Why book ferry tickets at Ferry VN?

Diverse Operator Selection : As an official agent for 10 major fast ferry operators, Ferry VN gives you the flexibility to choose and seamlessly combine routes – allowing you to travel with one operator and return with another as needed. Authorized Agent Advantage : Our direct relationships with ferry operators ensure you receive prompt support and priority handling for any service issues and itinerary changes. Automated Booking Platform : Enjoy fast, secure, and convenient online booking with real-time updates on schedules, seat availability, and fares – empowering you to make informed travel decisions. 24/7 Dedicated Support : With a commitment to delivering an exceptional customer experience, the Ferry VN team is on hand round-the-clock to assist you, ensuring your journey is smooth, safe, and enjoyable. Transparent Information : We provide clear, comprehensive fare details, travel policies, and booking conditions, so you can book with total confidence – no hidden fees or surprises.

Question 1

What is an E-ticket? How to receive? How to use it?

Accepted Answer

E-tickets replace paper tickets and are stored as digital files.
How to receive: After successful payment, your ticket will be issued and sent to your email. You can also download your ticket at Booking Details
How to use: Go directly to the terminal. During check-in, present your e-ticket on your phone for staff to scan the QR code.

Question 2

How do I receive a VAT invoice?

Accepted Answer

VAT invoices are issued by default and will be automatically sent to your email after successful ticket issuance.

Question 3

Regulations for travelling by ferry?

Accepted Answer

Book your ferry ticket and receive an e-ticket from Ferry VN.
Bring original identification documents: VNeID, National ID, Passport, or for children – a birth certificate with red stamp. Foreigners are required to present an original passport and valid visa.
Present at the terminal 45-60 minutes before departure.
Complete boarding procedures.
Enjoy your journey on board and wait for docking at your destination.

Question 4

What is the ticket refund and exchange policy?

Accepted Answer

For Phu Quoc Express, Superdong, Lightning 68, Hoa Binh Ship, and Greenlines DP, refund/exchange rules are as follows:

#	Content	Time	Fee
1	Refund	At least 24 hours before departure	30%
2	Exchange	At least 24 hours before departure	30%
3	One-time ticket information change	At least 24 hours before departure	Free

For Phu Quy Express, refund/exchange rules are as follows:

#	Time before departure	Weekdays (Mon–Thu)	Weekend (Fri–Sun)	Holidays, Tet
1	From 5 – 3 days	10%	20%	20%
2	Before 72h – 48h	20%	30%	30%
3	Before 48h – 36h	30%	40%	50%
4	Before 36h – 20h	50%	No refund/cancellation. One-time date change allowed with a 40% fee.	No refund/cancellation. One-time date change allowed with a 50% fee.

Question 5

What is the baggage policy?

Accepted Answer

Each passenger may bring 1–2 suitcases (up to 20kg/each). Other items will be charged extra and staff will quote the fee in advance.

Question 6

Are pets allowed on board?

Accepted Answer

Yes. Passengers are permitted to bring small pets (under 5kg, such as dogs or cats) on board. Pets must be kept in carriers or bags and placed on the deck area. Owners are responsible for supervising their pets, maintaining cleanliness, and ensuring their pets’ behavior is controlled at all times. If a pet causes disturbance or discomfort to other passengers, staff may request that the pet be removed from the shared areas.

Question 7

Can I park my vehicle at the port?

Accepted Answer

Yes. The port provides secure parking. Checkout Ferry Terminal Guide to see more information.

Question 8

Can passengers bring motorbikes on board?

Accepted Answer

According to the regulations:

Phu Quoc Express allows passengers to bring motorbikes on board (except the Con Dao route). However, you must comply with the size and weight requirements to ensure safety and order.
Superdong allows motorbikes on all routes.
Other operators, such as Hoa Binh Shipping, Greenlines DP, and Lightning 68, do not allow motorbikes on board.

Please prepare all necessary documents and follow the ferry’s motorbike transport rules to avoid inconvenience.

Question 9

What are the safety and hygiene regulations on board?

Accepted Answer

To ensure a clean and safe environment for all passengers, please follow these rules:

No smoking on board.
Dispose of trash in nylon bags.
Do not bring livestock or poultry.
Do not bring flammable or explosive materials.
Avoid bringing strong-smelling foods.
Always fasten your seatbelt when the ferry is moving.

Question 10

Why book ferry tickets at Ferry VN?

Accepted Answer

Diverse Operator Selection: As an official agent for 10 major fast ferry operators, Ferry VN gives you the flexibility to choose and seamlessly combine routes – allowing you to travel with one operator and return with another as needed.
Authorized Agent Advantage: Our direct relationships with ferry operators ensure you receive prompt support and priority handling for any service issues and itinerary changes.
Automated Booking Platform: Enjoy fast, secure, and convenient online booking with real-time updates on schedules, seat availability, and fares – empowering you to make informed travel decisions.
24/7 Dedicated Support: With a commitment to delivering an exceptional customer experience, the Ferry VN team is on hand round-the-clock to assist you, ensuring your journey is smooth, safe, and enjoyable.
Transparent Information: We provide clear, comprehensive fare details, travel policies, and booking conditions, so you can book with total confidence – no hidden fees or surprises.

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