Contact Us
Ferry VN provides customer assistance for international travelers planning or taking ferry journeys across Vietnam. Our support team assists with timetable inquiries, ticket changes and terminal directions.
Contact Channels
Reach our customer service team through your preferred messaging app or direct telephone line:
| Channel | Contact detail | Usage |
|---|---|---|
| Phone | +84 924 299 898 | Voice calls and urgent travel queries |
| +84 924 299 898 | Messaging, e-ticket delivery and support | |
| +84 924 299 898 | Messaging and ticket support | |
| Zalo | +84 924 299 898 | Local Vietnam messaging and booking questions |
| hi@ferry.vn | General inquiries, group bookings and feedback |
Support Hours
The hotline answers 24 hours a day, every day. Online booking and instant ticket issuance on Ferry VN also run around the clock.
Cancellation and change requests are reviewed within two hours between 06:00 and 21:00 Vietnam time (GMT+7), every day.
Head Office
FERRY VN JSC is headquartered at No. 5 Tran Van Hoai Street, Ninh Kieu Ward, Can Tho City, Vietnam, where operations and product development are based. The Ho Chi Minh City office at 5th floor, No. 27, Street 37, Van Phuc Urban Area, Hiep Binh Ward serves OTA, technology and enterprise partners. Offices in Da Nang (A4-23 Nguyen Sinh Sac Street, Hoa Minh Ward) and Hanoi (No. 5 Thai Phien Street, Hai Ba Trung Ward) serve agencies and tour operators.
Visitors and travel partners seeking corporate discussions or developer integrations can schedule an appointment by emailing hi@ferry.vn.
Legal Information: FERRY VN JSC
| Field | Detail |
|---|---|
| English name | FERRY VN JOINT STOCK COMPANY (FERRY VN JSC) |
| Vietnamese name | CÔNG TY CỔ PHẦN FERRY VN |
| Tax code | 1801802790 |
| Date of registration | August 22, 2025 |
| Head office | No. 5 Tran Van Hoai Street, Ninh Kieu Ward, Can Tho City, Vietnam |
| Legal representative | Le Quoc Khoi, Chief Executive Officer |
| Phone | +84 924 299 898 |
| hi@ferry.vn | |
| Website | ferryvn.com |
Check our FAQ for quick answers to common booking questions or review our ticket cancellation policy for schedule change procedures.
FAQ
Your e-ticket is sent to your email address after payment, with a QR code for check-in at the terminal.
Rules differ by operator. Most fast ferry operators allow changes when you notify them at least 24 hours before departure, for a 30% fee, and not on weekends, holidays and Tet. Thanh Thoi and Binh An car ferry tickets are not refundable.
Bring original documents. Vietnamese citizens present a CCCD or VNeID, and international travelers present an original passport with a valid visa or exemption. Children under 14 carry an original birth certificate.
Call Ferry VN support on +84 924 299 898.
