Privacy Policy

This Privacy Policy describes how Ferry VN JSC collects, uses, stores and protects your personal data when you use the Ferry VN website and booking services. We are committed to safeguarding your privacy in compliance with Vietnamese laws and applicable international data protection standards.

Overview

By accessing the Ferry VN website and booking ferry tickets through our platform, you acknowledge and consent to the collection, storage and processing of your personal information as described in this policy. If you do not agree with these terms, please discontinue using our services.

Types of Data and Collection Methods

We collect personal information that you provide directly when booking ferry tickets, creating an account or contacting customer support:

• Passenger identification data: full legal name, date of birth, gender, nationality, passport number and expiry date.
• Contact details: email address, telephone number and primary residential address.
• Booking and itinerary details: chosen routes, sailing dates, seat numbers, vehicle registration numbers and special assistance requests.
• Technical and device data: IP address, browser type, operating system and browsing interactions collected automatically through secure server logs and cookies.

Payment card details are entered directly into certified third-party payment gateways. Ferry VN does not store full credit card numbers or security codes on its servers.

Purposes of Processing

Ferry VN processes personal data for legitimate business purposes:

• Issuing electronic ferry tickets and processing passenger manifests required by Vietnamese maritime authorities.
• Delivering booking confirmations, schedule changes and service alerts to your email or messaging apps.
• Facilitating customer service requests, ticket exchanges and refund claims.
• Detecting and preventing fraudulent transactions and enhancing platform security.
• Complying with statutory accounting, tax and maritime legal requirements under Vietnamese law.

Disclosure and Data Sharing

We do not sell, rent or trade your personal data to third parties. We share relevant data only with authorized parties:

• Licensed ferry operators: passenger names, passport numbers and vehicle information required to confirm bookings and issue port boarding passes.
• Port authorities and maritime safety agencies: passenger manifests required by Vietnam maritime law for vessel clearance.
• Payment gateway providers: transaction tokens necessary to authorize card payments.
• Legal authorities: when strictly required by enforceable court orders or Vietnamese statutory regulations.

Authorized Data Processors

Third-party service providers acting as data processors on behalf of Ferry VN are bound by contractual confidentiality agreements and security standards to ensure your data is handled lawfully and securely.

Cross-border Data Transfer

When international travelers access our platform from outside Vietnam, their data is transmitted to and stored on secure servers in Vietnam and certified cloud infrastructure. By submitting your information, you agree to this cross-border transfer necessary for ticket fulfillment.

Personal Data Processing Department

Ferry VN maintains dedicated data management staff responsible for handling data privacy inquiries, access requests and security oversight. You can contact our data officer at hi@ferry.vn to request data corrections or account deletion.

Information Security and Risks

We implement standard technological safeguards including SSL encryption, restricted administrative access, firewalls and security monitoring to prevent unauthorized data access, loss or alteration. While we maintain rigorous protections, no internet transmission is entirely risk-free.

Review our terms and conditions for overall booking rules or contact support on Ferry VN.