Privacy Policy

Overview

At ferryvn.com, we respect your privacy and are committed to safeguarding your personal data. This policy outlines how we collect, use, process, and store users’ personal information when you access and use services on ferryvn.com. By using our website and agreeing to this Policy, you confirm that you have read, understood, and consented to the terms regarding privacy.

Definition of Personal Data

Personal data refers to any information that identifies or can identify a specific individual. This includes your name, email address, phone number, photos, identification documents, transaction history, IP address, behavioral data on the platform, and sensitive information such as health status, financial data, occupation, and more.

User Consent

By accepting this Policy, you authorize ferryvn.com to collect, use, share, and process your personal data as outlined herein. If you do not agree, please discontinue using our services and do not access the ferryvn.com platform.

Scope of Data Storage and Processing

Your personal data may be stored and processed within Vietnam or abroad, depending on server location and cooperation with international service providers. By accessing ferryvn.com outside of Vietnam, you consent to your personal data being transferred out of your country of residence.

External Links

The ferryvn.com website may contain links to third-party sites. We do not control and are not responsible for the privacy policies of these sites. You should refer to each party’s own privacy policy before sharing any personal information.

Types of Data & Methods of Collection

By using ferryvn.com services, you acknowledge and agree that we may collect, store, process, and use your personal data, including data of anyone you authorize or any related parties during interaction or use on our platform. Processing includes updating, modifying, or adding information as needed over time.

• Personal data types we may collect include, but are not limited to:
• Full name, date of birth, gender, place of birth
• Permanent and contact address, nationality
• Phone number, email, personal photos
• Identification info such as ID documents, identification codes
• Account information, behavioral data, activity history on the platform
• Any other data capable of identifying an individual as prescribed by law

In certain necessary cases, we may request additional sensitive personal data such as health status, family relations, employment status, etc., in accordance with Article 2 Clause 4 of Decree 13/2023/NĐ-CP.

You warrant that all personal information you provide, post, or share on ferryvn.com is accurate, complete, and legal. You also ensure this information will not be used for any illegal purposes. As an intermediary service platform, ferryvn.com does not guarantee nor bear liability for the legality or accuracy of user-supplied information.

If you provide personal data of third parties, you warrant that you have obtained legal consent and authorization from them to share and process their data in accordance with this Privacy Policy. This includes granting ferryvn.com authority to collect, store, use, disclose, and/or process their data lawfully and transparently.

Purposes for Use of Personal Data

By using ferryvn.com services, you agree and acknowledge that your personal data may be processed for the following purposes, including but not limited to:

User Verification and Identification: Ensuring authenticity and safety throughout service usage.

Service Notifications and Promotions: Sending information about available products/services, advertising materials, special offers, or marketing content—directly from ferryvn.com or via affiliated partners and marketing campaigns.

Customer Support and Care: Providing account registration details, service instructions, answering inquiries, and technical support via phone, email, messaging, or other communication platforms.

Updates and Product Communications: Informing users of new products, promotions, policy changes, and service updates. Frequency and content may be adjusted as business activities change.

Contractual Service Provision: Fully fulfilling obligations related to services registered by users.

Third-party Sharing: Sharing information with service partners such as transport providers, accommodation, restaurants, sightseeing venues, translators—serving legitimate user needs.

Legal Procedures: Providing information to embassies, consulates, and relevant authorities when necessary for services such as visas or travel documentation.

Administrative and Financial Purposes: Issuing invoices and documentation in compliance with current legal regulations.

Legal Compliance: Providing data to authorities upon lawful request.

Other Additional Purposes: As specifically notified to users at the time of personal data collection, if any.

Disclosure and Data Sharing

We commit not to share your information with any party except where necessary for the “Purposes of Data Collection and Processing” stated above, by lawful authority’s request, as required by law, or when sharing is essential to provide services/utilities to you.

Entities Authorized to Access, Collect, and Process Personal Data

You consent to your data being processed by ferryvn.com, its member companies, affiliates, ferryvn.com personnel, and partners or contractors authorized or outsourced by ferryvn.com to carry out specific product/service-related functions. Processing will be carried out according to the purposes specified in this Policy.

Cross-border Transfer of Personal Data

When necessary, your personal data may be transferred to overseas service providers to facilitate service provision. All transfers will comply with prevailing regulations on personal data protection.

Personal Data Processing Department

To ensure information security and appoint a dedicated team for customer data management, Ferry VN Joint Stock Company has established a Personal Data Processing Department. This department consists of members appointed by the Company’s Board of Directors and is subject to operational requirements at any given time.

Main functions and responsibilities of the Personal Data Processing Department include: comprehensive management of customers’ personal data; proactively preventing, detecting, and addressing violations related to personal data; protecting customer information from risks of leaks, data loss due to cyberattacks or malware; rapidly restoring data access and availability in case of technical or physical incidents. The department also regularly conducts technical and organizational audits to ensure safety and security throughout all data processing stages.

Information Security & Risks

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. However, you understand that no system is absolutely secure in the internet environment. We shall not be liable for damages occurring from incidents beyond our reasonable control.